Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@thebrapshop.com

You can contact us on the Live Chat, by email at info@thebrapshop.com or filling this form where our customer service team will be happy to help with whatever you need. Also you can reach us by Instagram or whatsapp +34 636952678.

Credit cards (VISA, Mastercard, AMEX, Apple Pay, etc), Paypal, Amazon, Apple pay, etc.

All orders are handled and shipped from our warehouse in Spain in the same day you place the order. Please, allow extra time for your order to be processed during holidays and sale seasons. Please, note that there are no shippings on Saturdays and Sundays.

Delivery time depends on the country and area: Zeleris Standard shipping (6-12 days), Zeleris/DHL Express (2-5 days ), Correos Standard (7-14 days), Correos Express (2-4 days only for Spain, Portugal and Andorra) and Zeleris NEXT day (24h only for Spain). There are no shippings on Satudays and Sundays. See more details on our Shipping Policy. 

Both standard shippings are similar, but Zeleris is a little bit faster, also it depends on the area and country. With Zeleris you can choose an Express Shipping handled with DHL Express, which speeds up delivery. See more details on our Shipping Policy.

Contact us within 15 days from receiving your order. Provide your order number and the reason for the return to info@thebrapshop.com . Our customer service team will send further instructions. For a list of final sale item please see our Refund Policy. All returns must be in original conditions with packaging intact.

In general, all return shipping fees and other miscellaneous fees are responsability of the customer, but we will study each case to get a solution. For more details see our Shipping Policy. 

Contact us at info@thebrapshop.com within 7 days from receiving your order, include your order number, photos of the item(s) and all related references. We will do our best to solve your case. For more details see our Refund Policy.

All refunds will be credited to your original form of payment withing 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. For more details see our Refund Policy. 

As we warn on the product page, you have to measure around your exhaust to know your size. S: 24-34 cm normally for 2 stroke. Size M: 34,5-40 cm for 4 stroke. Size L: 40,5-45 cm for bigger 4 stroke. Size XL: 45,5-53 cm for extra big 4 stroke 

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